Retailing: Customer Experience Management

For career development in retail store management, this program provides store-focused training to improve sales figures, customer satisfaction, the shopping experience and to foster customer loyalty.

A total of 14 courses is required to complete this program.

Not all courses are offered every semester.
Links direct you to current offerings.

SXR 005 is the recommended first course and the recommended sequence is as follows:

SXR 005 Intro to Today's Multi Channel Retailing
SXR 006 Intro to Fashion and Luxury Retail
SXR 008 Global Retailing: The New Reality
SXR 010 Retail Math: Merchandising, Planning and Gross Margin
SXR 012 Strategic Thinking Skills for Retail Performance
SXR 025 Retail Information Technology: Sales and Planning
SXR 028 Introduction to the Planning and Allocation Function
SXR 030 The Shopping Environment: Developing the "Wow" Experience
SXR 035 Real World Retailing: Operations and Management 
SXR 040 Who Are Your Best Customers and How to Motivate Them to Buy
SXR 045 The Art of Clienteling and Customer Loyalty
SXR 050 Introduction to Branding: The Art of Customer Bonding
SXR 120 Advance and Manage Your Retail Career Potential

Free-choice courses (choose one)
SXF 120 Blogging Smarts for Business
SXR 055 Online Retailing: Career Facts and Market Impact
SXN 500 Wardrobe Versatility Techniques with Elizabeth Burpoe
SXN 550 Store Design: Constructing Great Customer Experience and Retail Growth with Michael Ratner

Facilitator: Robert Salerno

Students interested in a Professional Development Certificate of completion must file an affidavit form after completing the first course in the certificate. This will also enable you to obtain your official FIT ID. To access the form log into your account at https://myfit.fitnyc.edu, in your student tab click on Online Information System, in the Main Menu click on Student, then click Online Certificate Declaration and proceed to declare your non-credit certificate.