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Login Problems/Troubleshooting

Contact the FIT HELP Desk

The FIT Help Desk will contact you as quickly as possible via email with your account resolution. Please be patient whileFIT addresses the problem.

Option 1: Email

with the following information for the fastest assistance:

Subject Line: Precollege Login Problem

Student Name:
Student ID Number (begins with @):
Email Address:
Describe the problem with as much detail as possible OR copy and paste the error message you receive when trying to login.

Option 2: Call

Call 212-217-HELP and select option number '5'. You will be asked to provide your FIT ID number (begins with @), so please have it ready.

We appreciate your patience in this matter!

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